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Can I return/exchange sale items?

September 23, 2011

Unfortunately, no. All sale items will be final unless the product received is damaged. Then, and only then, will an exchange for the exact same item be allowed within a 10-15 day time frame. You must contact the Big Machine Store Support Team at to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.

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